Directory Assistance or 411 is another critical service you rely on so your customers can contact you. When was the last time you verified your 411 phone listings? Have you added new phone numbers, acquired new companies or created new departments? Did they get documented correctly with 411?
Directory Assistance/Directory Listing can become very complex if you have multiple locations, divisions or departments. You want callers to reach the correct number the first time, minimizing time wasted by your staff and avoiding customer frustration by reducing the number of transfers. If a customer can't reach you on the first attempt or find your number immediately, they will go on to the next company. Your Directory Assistance data and Directory Printed Listings are the front door of your business. TSG will review all of your telephone numbers to make sure they are properly listed to direct callers in the most efficient way.
If you had to stop and think about any of the questions above, you probably haven't reviewed your directory listings for some time. TSG specializes in making sure this information is up to date and correct. Give us a call. We would be happy to come in and talk to you about the services we offer.
