Line Information Database (LIDB) & Customer Name (CNAM)
Once the order information is received, TSG will download LIDB & CNAM database information current with customer line information received from each local order provisioned. TSG creates a record in the format specified and uploads customer name, line restrictions and calling card information to the appropriate LIDB/CNAM database. TSG then verifies that the line information has been completed and receives confirmation.
Process:
LIDB & CNAM Data Management - data management and processing of LIDB (Line Information database) and CNAM (Customer Name - Caller ID) standard records in compliance with LIDB Provider and SS7 database requirements. The following summarizes the major responsibilities associated with the LIDB & CNAM service offering:
1. Extract pertinent LIDB and CNAM information from ORDER daily report and submit records in a timely and accurate manner.
2. Obtain confirmation and status report from LIDB Provider daily to verify accuracy.
3. Make any and all corrections if necessary.
4. Process LNP records on port date and Customer’s numbers when order is received.
5. Maintain current and accurate Customer’s LIDB and CNAM database.
6. Conduct annual LIDB and CNAM audit to verify LIDB Provider database completeness.
7. Conduct annual switch audit to verify that all active ANIs have an appropriate LIDB and CNAM record associated and make corrections if necessary.
8. Interact directly with technical staff to provide LIDB and CNAM testing assistance on existing and new switches.
9. Interact directly with field to resolve any and all issues or make changes at their request.
